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Resource Electrical Assurance – 100-Day Peace-of-Mind Returns Policy
Shop With Confidence:
At Resource Electrical, we stand behind the quality and reliability of every product we supply. To provide complete peace of mind, all eligible purchases are covered by our 100-Day Money-Back Guarantee.
If a product does not meet your expectations, you may return eligible items in their original condition within 100 days of purchase for a refund of the product price. In the event that an item is faulty, damaged, or supplied incorrectly, we will organise the return process and cover all applicable return shipping costs—ensuring a straightforward and stress-free resolution.
Returns Policy Overview
100 Days to Return
You have a full 100 days from the date of purchase to request a return for eligible change-of-mind items.
Faulty & Incorrect Item Returns
If your order arrives faulty, damaged, or incorrect, Resource Electrical will cover return freight costs and coordinate the return or replacement process.
Prompt Refund Processing
Once returned items are received and inspected, refunds are typically processed within 10 business days and issued to the original payment method.
How to Return Your Products
1
Contact Us
Before returning any product, please contact our Customer Support team to request return authorisation. This ensures your return is logged correctly and handled without delay.
2
Securely Package the Item
All items must be securely packaged in their original packaging, including all accessories, manuals, cables, and components supplied at the time of purchase.
3
Return the Product
Ship the item back using a trackable shipping service, unless otherwise instructed by our team.
4
Inspection & Refund
Once received, returned items will be inspected to confirm eligibility. Approved refunds will be processed to the original payment method, typically within 10 business days of inspection.
Change-of-Mind Returns
We understand that requirements can change. If you no longer need an item, eligible products may be returned under our 100-Day Money-Back Guarantee, subject to the following conditions.
Eligibility Requirements
To qualify for a change-of-mind return, products must:
- Be returned within 100 days of the original purchase date
- Be unused, uninstalled, and not energised
- Be in resalable condition, free from damage or markings
- Include original packaging, accessories, and documentation
- Be accompanied by valid proof of purchase (invoice or order confirmation)
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged during transit, or differs from what was ordered:
• Contact us as soon as possible with details of the issue
• Our team will provide return instructions and organise freight where applicable
• Following inspection, we will arrange a refund, replacement, or repair, in line with Australian Consumer Law
Where required, photographic evidence may be requested to assist with assessment and processing.
Exclusions & Limitations
The following items are not eligible for return under the 100-Day Money-Back Guarantee (unless faulty):
- ● Custom-built, modified, or special-order products
- ● Clearance or discontinued items, where marked as final sale
- ● Cut-to-length cables, bespoke assemblies, or altered products
- ● Items that have been installed, energised, used, or damaged after delivery
- ● Products returned incomplete or without original packaging and accessories
If you are unsure whether a product qualifies for return, we recommend contacting our team prior to purchase or return submission.
Important Information
- ● Refunds are issued to the original payment method only
- ● All returns are subject to inspection and approval
- ● Restocking fees may apply to certain products, depending on condition and supplier requirements
- ● This policy operates in addition to your rights under Australian Consumer Law
- ● Policy Updates: Resource Electrical reserves the right to amend this returns policy at any time without prior notice
- ● Please ensure that all returns are securely packaged to prevent damage during transit. For any questions or to initiate a return, please contact our customer support team.
Need Assistance With a Return?
Our Customer Care team is committed to providing prompt, professional support and ensuring your return is handled efficiently from start to finish.
